Troubleshoots Privacy Policy

Effective Date: 31.01.2023.

The Troubleshoots Software or Service may only be used for legitimate and lawful purposes by authorized users, and you are hereby notified that installing or using the Product or Service for any other purpose may violate law.

This Privacy Policy describes how your information is collected, used, and disclosed by Troubleshoots ("" “we”, “us”, or “our”), a brand of IntegratingMe d.o.o. (registered in Bosnia and Herzegovina under UIN: 4203049870003), in connection with your use of our website, located at (“Website”) and our services. It also describes the choices available to you regarding our use of your personal information.


Personal Data:

Includes any information relating to an identified or identifiable natural person (“data subject/user”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Data subject/user:

Refers to any identified or identifiable natural person, whose personal data is processed by Troubleshoots (the controller responsible for the processing).


Any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Consent of the data subject/user:

IIs any freely given, specific, informed, and unambiguous indication of the data subject/user`s wishes by which he or she, by a statement or by specific affirmative action, signifies agreement to the processing of personal data relating to him or her.

Information We Collect

We or our service providers may collect Personal Data and data that does not specifically identify you when you use our Website or services.

Personal Data:

We may collect Personal Data from you when you purchase our products or services, register to use our services, register to become an affiliate, or otherwise communicate with us. The Personal Data that we collect through our Website may include, but is not limited to, your first and last name, mailing address, email address, phone number, payment card information, and any information contained in your communications with us.

We also collect Personal Data and other information from the devices you monitor using our services. This information may include text messages sent from and to the device; information about calls made from and to the device; communications made using certain messaging applications; emails sent from and to the device; photos stored on the device; current and historical location data; information about any files stored on the device, information about any events in a calendar on the device, information about the contacts stored on the device, the applications on the device, information about the websites visited using the device; and analytics about device usage. Our services also include certain functionalities that could enable you to collect Personal Data, including the ability to remotely control a device, view a live feed of the device’s screen, and remotely access the device’s camera and microphone.

Information collected via Technology:

We may automatically collect information about your use of our Website and services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to our services, the time and date of access, and other information that may not personally identify you. We track this information using cookies, small text files, or other technologies. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect information about that user’s visit to our Website or use of our services and keep a record of the user’s preferences when visiting our Website or using our services, both on an individual and aggregate basis.

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session until you delete them, while session cookies expire when you close your browser. You may be able to refuse or delete cookies using the appropriate settings on your browser. However, if you refuse or delete cookies, you may not be able to use the full functionality of our Website or services. If you use another browser or device, you may need to review the settings for that browser or device to refuse or delete cookies on that browser or device.

We may also work with third parties that collect information about your use of the Website and other websites or applications over time for non-advertising purposes. We use Google Analytics and other third-party services to monitor and improve the performance of our Website. For more information about how Google Analytics collects and uses information when you visit our Website, please visit

How We Use and Share Your Information

Personal Data:

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or share for marketing purposes your Personal Data with third parties without your consent. We share Personal Data:

with vendors who are performing services for the Company at our direction and in accordance with our Privacy Policy;

with our parent company and any affiliates;

where we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request;

to enforce our Terms of Use, including investigating potential violations;

to address fraud, security, or technical concerns;

to protect against harm to the rights, property, or safety of our users or the public, as required or permitted by law;

in the event we undergo a business transaction such as a merger, acquisition, or sale of all or a portion of our assets, including in bankruptcy; or

pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, or to protect our rights or the rights of third parties.

If we sell all or part of our business, your Personal Data may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post an updated privacy policy on our Website. We suggest that you check the Website periodically to learn about how your information is used and disclosed.

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection.

We use the Personal Data you provide to us for the following purposes:

to help us communicate with you, such as to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers;

to provide our services to you or to the owner of the account associated with the device you use;

to operate, maintain, and improve our Website and Services;

to comply with applicable legal requirements; and

to enforce our Terms of Use and otherwise protect our interests;

as otherwise disclosed at the time such information is collected.

We may also use any Personal Data you provide to us when registering for our services on our Website or purchasing a product on our Website to advertise or market other products or services that we think may be of interest to you.

Automatically Collected Information

We may use technology to automatically collect certain information from you when you use our Website or services (“Automatically Collected Information”). In general, we use Automatically Collected Information to help us improve our service and customize the user experience. We also aggregate Automatically Collected Information in order to track trends and analyze usage patterns on the Website and our service. This Privacy Policy does not limit in any way our use or disclosure of Automatically Collected Information, and we reserve the right to use and disclose such Automatically Collected Information to our partners, advertisers, and other third parties at our discretion.

How We Protect Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password, and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

Your Rights Regarding the Use of Your Personal Information

You have the right at any time to prevent us from sending email marketing communications to you. When we send promotional email communication to a user, the user can opt out of receiving such communications by following the unsubscribe instructions provided in each promotional email. Please note that notwithstanding the promotional preferences you choose, we may continue to send you administrative emails including, for example, communications about updates to our Privacy Policy.

Links to Other Websites

As part of the Service, we may provide links to other websites or applications. We are not responsible for the privacy practices employed by the owners of those websites and applications or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Website and our service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Website or via our service. We encourage our users to read the privacy statements of other websites before proceeding to use them.

Changes to Our Privacy Policy

The Company reserves the right to change this Privacy Policy at any time. We will notify you of changes to our Privacy Policy by posting an updated policy on our Website with a new effective date. You should periodically check the Website to review our Privacy Policy for updates.

Children's Privacy

By using our website and our products or services, you warrant that you are considered to be of legal adult age in your country of origin and/or the country where you reside.

Access to Personal Information

You may review, update, or request modification of any Personal Data that you have provided to us through our Website or services by contacting us using the contact information provided below.

Data Retention

We generally retain your Personal Data for as long as is necessary to accomplish the business purpose for which the Personal Data was collected. With respect to data collected from a target device and data provided to register for the service, we retain this data for ninety (90) days.

Online Behavioural Advertising

We may partner with third-party organizations, such as ad networks, which may use cookies, pixel tags, beacons, clear gifs, and/or other technologies to collect information about your visits to our Website and other non-affiliated sites or applications over time, including information about relationships among the different browsers and devices you use. These third-party organizations collect this information to provide you with relevant advertising based on your browsing activities and interests. This type of advertising is known as interest-based advertising.

We adhere to the DAA’s Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit to learn more about interest-based advertising and how to opt out of this form of advertising on your web browser by companies participating in the Digital Advertising Alliance (“DAA”). If you use a different browser, erase cookies from your browser, or use a different mobile device, you may need to renew your opt out choices. If you choose to opt-out of receiving interest-based ads, you will continue to see advertisements on websites serving interest-based ads; however, these advertisements will not be tailored to your interests.

Credit Card Purchase Security Statement

Confidentiality of your information is protected and secured by using TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

International Users

Please be aware that the information you provide to us through your use of our Website or our services may be transferred to and processed in countries other than the country from which you viewed our Website or used our services. These countries may not offer equivalent protection for your Personal Data as those available in the country from which you accessed our Website or used our services. The method we use to transfer Personal Data is through the form they fill out and transfer it to our server.

If you visit our Website or use our services from the European Economic Area (“EEA”) or Switzerland, please note that you may have additional rights with respect to the processing of your Personal Data. You may have the right to request that we provide you with access to your Personal Data. You may also have the right to request that we correct any errors relating to your Personal Data, that we erase your Personal Data, that we restrict the processing of your Personal Data, and that we provide you with a copy of your Personal Data in a structured, machine-readable format. You may also have the right to request that we provide your Personal Data to another organization.

In most instances, we process Personal Data with the data subject’s consent. We obtain your consent to process your Personal Data when you register for an account. We also require that you obtain express consent from the user of any targeted device to use the service. In addition to obtaining your consent to process your Personal Data, we also may process such information to provide our services to you. We may also process Personal Data where required to do so by applicable law or where it is in our legitimate interest to do so and such interests are not overridden by the data subject’s data protection rights. Our legitimate interests may include improving and developing new products and services, fighting fraud, and protecting our business interests and rights. You have the right to object to our processing of your Personal Data on the basis of our legitimate interests or to withdraw your consent to our processing of your Personal Data.

To exercise your rights, please submit a request using the contact information provided below. Please note that in some instances, we may be required by the applicable law to restrict our disclosure of your Personal Information or to retain your Personal Information after you have requested that we delete it. In such instances, we will comply with the applicable legal requirements.

If you have concerns relating to the processing of your Personal Data, please let us know using the contact information provided below. If we are unable to resolve your concerns, you have the right to file a complaint with the data protection authority where you live, work, or where you believe a breach of applicable law may have occurred.

We do not use automatic decision-making (i.e., making decisions solely by automated means without any human involvement) or profiling (i.e., automated processing of personal information to evaluate certain aspects of an individual).

In the event that we experience a personal data breach, we will notify you of this incident in accordance with applicable legal requirements.

Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Website, please contact us by:

Email: [email protected].

Phone (from BA): +387 60 322 8049

Phone (from EU/UK): +44 7700 160920

Phone (from USA): +1 844 554 2321

or by mail at:

IntegratingMe d.o.o.

Halilovići 16

71000 Sarajevo, BA