Troubleshoots Refund Policy

Effective Date: 31.01.2023.

The Troubleshoots Software or Service may only be used for legitimate and lawful purposes by authorized users, and you are hereby notified that installing or using the Product or Service for any other purpose may violate local, state, and/or federal law.

This Refund Policy applies to your Purchase of a Troubleshoots Plans. Subject to applicable law, the terms and conditions contained in this Refund Policy, and any other applicable terms and conditions contained in the Terms of Service, you may be eligible to receive a full refund of the price you paid for your Plan if you submit a refund request within fourteen (14) days of your purchase in accordance with the requirements set forth herein.

It is your responsibility to check our compatibility policy prior to Purchasing any Services to determine whether the Services can be used on the phone you wish to monitor.

The Troubleshoots Software – No Refunds Will Be Issued in the Following Instances:

If your refund request is received more than fourteen (14) days after the date that you Purchase the applicable Plan.

If your Plan has already been activated, even if fourteen (14) days from the Purchase did not pass.

If you lose or forget your username and password, which leads to the loss of data, loss of access to the Plan or any other Services, or any other inconveniences.

If your use of the Services is interrupted because of an upgrade to the target device where you or the end-user of such device refuses to reinstall or re-link the applicable Services in the event of the performed upgrade.

If the Services become unavailable for your target device due to the absence or failure of internet access or any third-party service or third-party provider, the performance of a factory reset, or installation of an update to the operating system.

Aside from the points indicated above, the product does not issue refunds where the reason for requesting a refund is beyond reasonable control. Such reasons include, but are not limited to, the following:

You provide incorrect or incomplete information, such as your billing, shipping, or contact information, when placing a Purchase order.

The device is hard-bricked (i.e., an incorrect or improper usage was rendered to attempt to fix the device on your own or without the authorization of Troubleshoots). If you are not sure of how to support your Software, please check with us first.

Our Software is uninstalled from the device due to a factory reset being performed on such device. In such a case, we can assist you with remotely re-installing our Software. Please note that you will need the applicable device in your possession for 20-30 minutes with a PC and USB cable for the remote session.

The carrier that provides service to the target device on which Pre-Installed Software has been installed changes, which could result in the TroubleshootsSoftware not functioning properly, including, but not limited to, due to a loss of internet connectivity and/or data service.

You do not follow the installation guidelines provided by the Troubleshoots customer support team.

You do not have access to the monitored device to allow our technician to perform a reinstallation or troubleshooting.

You do not accept technical assistance and/or refuse to follow the directions provided by our customer support team.

You are unable to retrieve data that is saved on a target phone before the Troubleshoots Software was installed on it.

The target device is running an unsupported operating system. Several specific operating systems are not supported by Phone Monitor. Unsupported operating systems include iOS, Windows Phone, BlackBerry 10, Bada, Symbian Belle, and Windows Mobile, among others.

You try to use the Troubleshoots Software on more than one target device after purchasing a plan for a single device.

You change your mind about purchasing any Services, make the Purchase by mistake, or no longer wish to use the Services.

Your target phone is not in compliance with the Phone Monitor compatibility requirements.

The Software is unlinked or damaged because of actions or omissions because of antivirus software or other security services used in connection with the target device.

Installation Assistance Service and Premium Support Service

If you have obtained the separate installation assistance service, a refund will only be issued if you cancel within 14 days as indicated above. Once the installation service has been provided, it cannot and will not be refunded.

If you have opted for the Premium Support service, a refund is not applicable as the service is automatically assigned to your account with one of our dedicated agents.

Contact Us

If you properly submit a refund request to us, please allow five (5) – ten (10) business days for any refund to be processed. If you are unsure whether your Plan is functioning properly, please contact us immediately for support. Send refund requests to [email protected] with all necessary information about your Purchase order.